Order Help

1. Order Status Inquiry

You can check your order status through the following methods:

Account Login: Go to the "My Orders" page to view the order processing progress.

Order Confirmation Email: After placing an order, you will receive an email containing order details and tracking information.

Contact Us: If you encounter any problems during the inquiry process, please contact support@tesworx.com, and we will assist you as soon as possible.

2. Order Modification & Cancellation

We aim to ship your order as quickly as possible. Therefore, once an order is processed, it cannot be modified or canceled. Please carefully review your information before placing an order.

Order Still Processing: Please contact support@tesworx.com as soon as possible, and we will do our best to accommodate your request.

Order Shipped: Once an order has been shipped, it cannot be canceled, but you can request a return after receiving the item (please refer to the return policy).

3. Payment Issues

We support various secure payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

PayPal

Apple Pay & Google Pay

Klarna ¹ Installments (available in select regions) 

If your payment is unsuccessful:

Please check if your card information is correct.

Please ensure your account has sufficient balance or credit limit.

Try using a different payment method or contact your bank.

4. Order Delivery & Tracking

Order Processing Time: Usually completed within 1-2 business days.

Delivery Time: Depends on your shipping address. Standard delivery typically takes 5-10 business days, and expedited delivery takes 2-5 business days.

Track Order: Once the order is shipped, you will receive an email with the tracking number. You can check the latest status on the order tracking page.

5. Contact Us

If you have any order-related questions, please feel free to contact us:

Email: support@tesworx.com

We are committed to providing you with an excellent shopping experience!